Keypoint IntelligenceIT Ops & Support Portal

Laptop performance issue after patch

Track progress and collaborate with IT

INC-2400

Category: Hardware

New
Low

Description

User reported a recurring issue affecting daily workflows. Initial troubleshooting completed; additional investigation required.

Attachments

screenshot-1.png
log-1.txt

Status Timeline

New
3/26/2026, 9:00:00 AM

Ticket created

By Portal

New
3/26/2026, 5:00:00 PM

Awaiting triage

By Service Desk

Comments

Jordan Lee

3/26/2026, 10:00:00 AM

Issue started this morning after reboot.

Service Desk

3/26/2026, 11:00:00 AM

Thanks, we are investigating and will update shortly.