Email client crashing on startup
Track progress and collaborate with IT
INC-2402
Category: Access
Waiting on User
High
Description
User reported a recurring issue affecting daily workflows. Initial troubleshooting completed; additional investigation required.
Attachments
screenshot-3.png
log-3.txt
Status Timeline
New
3/26/2026, 3:00:00 PMTicket created
By Portal
Waiting on User
3/26/2026, 11:00:00 PMMoved to Waiting on User
By Service Desk
Comments
Jordan Lee
3/26/2026, 4:00:00 PM
Issue started this morning after reboot.
Service Desk
3/26/2026, 5:00:00 PM
Thanks, we are investigating and will update shortly.