Keypoint IntelligenceIT Ops & Support Portal

Password reset loop

Track progress and collaborate with IT

INC-2408

Category: Access

Resolved
Low

Description

User reported a recurring issue affecting daily workflows. Initial troubleshooting completed; additional investigation required.

Attachments

screenshot-9.png
log-9.txt

Status Timeline

New
3/27/2026, 9:00:00 AM

Ticket created

By Portal

Resolved
3/27/2026, 5:00:00 PM

Moved to Resolved

By Service Desk

Comments

Jordan Lee

3/27/2026, 10:00:00 AM

Issue started this morning after reboot.

Service Desk

3/27/2026, 11:00:00 AM

Thanks, we are investigating and will update shortly.